2014 Accounting & Customer Service Conference
Preliminary Agenda
Wednesday, July 9
| Noon |
Registration & Meeting Check-In Opens |
| GENERAL SESSIONS |
|
| 1:00 p.m. – 1:15 p.m. |
Welcome
Weldon R. Gray, CPA, TSTCI CEO |
| 1:15 p.m. – 2:15 p.m. |
Marketing in a Wireless World –
Effective Strategies to Combat Line Loss and Remain Relevant
Dee Dee Longenecker - JSI |
| 2:15 p.m. – 3:15 p.m. |
Individual Federal Tax Update Accounting
Dirk Coleman – Curtis Blakely and Co., P.C. |
| 3:15 p.m. – 3:30 p.m. |
Break |
| CONCURRENT SESSIONS |
|
3:30 p.m. – 4:30 p.m.
CUSTOMER SERVICE |
Refreshingly Refresh – PUC Rules – What you need to know
Jo Shotwell – CHR Solutions |
3:30 p.m. – 4:30 p.m.
ACCOUNTING |
Accounting Best Practices – Accounting CLECs, Other Non-Reg, Grants, and More…
Charles A. Albert – Curtis Blakely and Co., P.C.
|
| 5:30 p.m. – 7:00 p.m. |
Welcome Reception (Casual Dress) |
Thursday, July 10
| 7:00 a.m. – 8:00 a.m. |
Registration and Full Breakfast |
| GENERAL SESSIONS |
|
| 8:00 a.m. – 8:15 a.m. |
Welcome and Opening Remarks
Steven Steele, TSTCI President
Weldon R. Gray, TSTCI CEO
|
| 8:15 a.m. – 9:15 a.m. |
“Get Your FCC Groove On”- Update – QRA, Rate Floor & More…
RJ Del Mese – Moss Adams
|
| 9:15 a.m. – 9:30 a.m. |
Break |
| 9:30 a.m. – 10:15 a.m. |
“Email, Excel, and Apps, oh my!” - A Technology Update
Todd McElmurry – Curtis Blakely and Co., P.C.
|
| 10:15 a.m. – 11:00 a.m. |
Affordable Care Act – Impacts and Influences
Jeff A. Mund – The Mund Group
Joanie Verinder – Group & Pension Administrators, Inc.
|
| 11:00 a.m. – 12:00 p.m. |
VoIP versus Landline POTS – What are the issues?
Roger Baublit, - GVNW
Matt Snowden – Bolinger, Segars, Gilbert & Moss, LLP
|
| 12:00 p.m. – 1:00 p.m. |
Conference Provided Lunch |
| CONCURRENT SESSIONS |
|
1:00 p.m. – 2:00 p.m.
ACCOUNTING |
Ethics & Values for Texas CPAs and Accounting Professionals
Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University
|
1:00 p.m. – 2:00 p.m.
CUSTOMER SERVICE |
Leveraging a 360 Degree View of Your Customer
Kevin Kutcher – CHR Solutions
|
2:00 p.m. – 3:00 p.m.
ACCOUNTING |
Ethics for CPAs Continued
Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University
|
2:00 p.m. – 3:00 p.m.
CUSTOMER SERVICE |
Do You Believe in Magic? Billing & Customer Perception
Turning Rate Increases into Perceived Benefits
Darla Parker – JSI
|
| 3:00 p.m. – 3:15 p.m. |
Break |
| CONCURRENT SESSIONS |
|
3:15 p.m. – 4:15 p.m.
ACCOUNTING |
Ethics for CPAs Continued
Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University
|
3:15 a.m. – 4:15 p.m.
CUSTOMER SERVICE |
It’s a Marketing Thing! Customer Service
Russell Kacer – Ganado Telephone Company, Inc.
|
4:15 p.m. – 5:00 p.m.
ACCOUNTING |
Ethics for CPAs Continued
Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University |
4:15 p.m. – 5:00 p.m.
CUSTOMER SERVICE |
How to be a CSR for a Telecommunications Provider
Dodie North – GVNW Consulting
|
Friday, July 11
| 7:00 a.m. – 8:00 a.m. |
Full Breakfast
|
| GENERAL SESSIONS |
|
| 8:00 a.m. – 9:00 a.m. |
New Product Profit Projections – Is it a good deal?
Wade Wilson– Bolinger, Segars, Gilbert & Moss, LLP
|
| 9:00 a.m. – 9:45 a.m. |
Legislative/Regulatory Update
Weldon R. Gray – TSTCI
|
| 9:45a.m. – 10:00 a.m. |
Break |
| 10:00 a.m. – 11:00 a.m. |
CLOSING KEYNOTE: Make 'em Say "WOW!"
Rob Bell
|
| 11:00 a.m. |
Grand Prize Drawing
PAC Raffle Prize Drawing
|
| |
Meeting Adjourns - Safe Travels |
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