TSTCI 2014 Accounting & Customer Service Conference

Presentation Handouts

Marketing in a Wireless World - Effective Strategies to Combat Line Loss and Remain Relevant
Dee Dee Longenecker

Individual Federal Tax Update Accounting
Dirk Coleman – Curtis Blakely and Co., P.C.

Accounting Best Practices – Accounting CLECs, Other Non-Reg, Grants, and More…
Charles A. Albert – Curtis Blakely and Co., P.C.

Get Your FCC Grove On
Chad Duval - Moss Adams, LLP

VoIP versus Landline POTS - What are the Issues?
Roger Baublit - Bolinger, Segars, Gilbert & Moss, LLP
Matt Snowden - Bolinger, Segars, Gilbert & Moss, LLP

Leveraging a 360 Degree View of Your Customer
Gary Knee - CHR Solutions

Do You Believe in Magic?  Billing & Customer Perception Turning Rate Increases into Perceived Benefits
Darla Parker - John Staurulakis, Inc. (JSI)

“Email, Excel, and Apps, oh my!” - A Technology Update
Todd McElmurry – Curtis Blakely and Co., P.C.

Affordable Care Act Impacts and Influences
Joanie Verinder - Group & Pension Administrators, Inc.

It’s a Marketing Thing! Customer Service
Russell Kacer – Ganado Telephone Company, Inc.

How to be a CSR for a Telecommunications Provider
Dodie North – GVNW Consulting

New Product Profit Projections - Is it a Good Deal?
Wade Wilson - Bolinger, Segars, Gilbert & Moss, LLP

Legislative/Regulatory Update
Weldon R. Gray, TSTCI CEO