TSTCI 2014 Accounting & Customer Service Conference
Presentation Handouts
Marketing in a Wireless World - Effective Strategies to Combat Line Loss and Remain Relevant Dee Dee Longenecker
Individual Federal Tax Update Accounting Dirk Coleman – Curtis Blakely and Co., P.C.
Accounting Best Practices – Accounting CLECs, Other Non-Reg, Grants, and More… Charles A. Albert – Curtis Blakely and Co., P.C.
Get Your FCC Grove On Chad Duval - Moss Adams, LLP
VoIP versus Landline POTS - What are the Issues? Roger Baublit - Bolinger, Segars, Gilbert & Moss, LLP Matt Snowden - Bolinger, Segars, Gilbert & Moss, LLP
Leveraging a 360 Degree View of Your Customer Gary Knee - CHR Solutions
Do You Believe in Magic? Billing & Customer Perception Turning Rate Increases into Perceived Benefits Darla Parker - John Staurulakis, Inc. (JSI)
“Email, Excel, and Apps, oh my!” - A Technology Update Todd McElmurry – Curtis Blakely and Co., P.C.
Affordable Care Act Impacts and Influences Joanie Verinder - Group & Pension Administrators, Inc.
It’s a Marketing Thing! Customer Service Russell Kacer – Ganado Telephone Company, Inc.
How to be a CSR for a Telecommunications Provider Dodie North – GVNW Consulting
New Product Profit Projections - Is it a Good Deal? Wade Wilson - Bolinger, Segars, Gilbert & Moss, LLP
Legislative/Regulatory Update Weldon R. Gray, TSTCI CEO
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